Operational + Business Tool Handling

We manage your e-commerce setups, help desks, ticketing systems and more, ensuring seamless operations.

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For example, we can help with ...


Systems Management

Manage customer relationship management (CRM) software

Setting up and managing a CRM system like Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, or Freshsales is a time-consuming process that requires specialized knowledge. Learning to navigate these systems can eat up valuable time that you could be spending on growing your business. We're here to invest that time for you, simplifying the complexities from customization to integration.

Our comprehensive CRM services include data field customization, sales pipeline management, data integrity maintenance, and seamless integration with your existing tech stack, like marketing automation tools and ERP systems. With our expertise, you can focus on what you do best, while we make sure your CRM system is a well-oiled machine that aligns with your business needs.

Set up / manage AWS system

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Set up and maintain online booking systems or appointment scheduling software

Online scheduling and booking systems such as Acuity, Calendly, Bookafy or Eventbrite can be very valuable for your business,

However, all the usual hurdles like setting them up, learning their specific concepts, workflows and functions apply; with the biggest hurdle being the dreaded "skill fade," i.e. having to re-learn the system over and over when not using it on a daily basis. This is one of the biggest time-loss factors, not to mention the high level of frustration.

We can help you manage your online systems, and if we can reduce both the time loss and the frustration for you, our mission is complete.

Set up and manage time tracking system

Your business may be employing a time-tracking system, either on-premise, or a commercial Web-based system like Harvest, Clockify, Hubstaff etc.

These are the types of systems that can be particularly frustrating to the occasional user, because on the one hand they do require frequent enough attention setting up user accounts and establishing new categories and projects, for example. But at the same time, such changes often take place at large intervals, causing the casual user to forget most some of the basics and forcing them to relearn them each time again. It is this kind of frustration that often feels like the greatest waste of time.

We will be happy to try and alleviate this pain for you and can take over these pesky chores for you.

Create and manage online job postings and recruiting platforms

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Create and manage online events (e.g. webinars, conferences)

There are many great platforms for hosting online meetings, events and webinars (for example, Zoom, GoToWebinar, GoogleMeet, ClickMeeting). They are generally easy to use, but setting up more special and training events can be more time-consuming and involved than one would expect. Updating, adding and maintaining events can involve many individual steps and can become tedious chores.

Ask us, and we can take over these tasks for you to save you the hassle.

Develop and manage online communities / forums

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e-Commerce

Set Up and Manage Online Shop/eCommerce System

The daily operations of an online shop are far from straightforward, blending technical demands with continual content updates. The challenge intensifies for smaller operations unfamiliar with the nuances of e-commerce management, where tasks such as product listings, pricing adjustments, and sales analytics demand significant time and expertise.

We offer a solution to streamline your e-commerce operations, from simplifying product updates to handling complex back-end systems. By partnering with us, you free yourself to focus on business growth while we ensure your online store thrives.

Set Up and Manage Digital e-Commerce Platform

Efficiently managing an e-commerce platform such as Shopify, Salesforce, cleverbridge, WooCommerce, or Magento requires more than user-friendliness—it requires time. Our team specializes in optimizing these platforms for peak performance, from managing SEO-optimized product listings to executing marketing strategies and analyzing performance data.

Let us handle the complexities of your e-commerce site, enabling you to dedicate more time to strategic business growth and customer engagement.

Set Up and Manage Affiliate Marketing Programs

Implementing an affiliate marketing program through your e-commerce system broadens your sales network, yet navigating the setup and management of such a program comes with its own set of challenges. Our services facilitate this process, ensuring a seamless integration of affiliates into your sales strategy.

Entrust us with the development and management of your affiliate program, focusing instead on creating partnerships that expand your market reach.

Set Up and Manage Reseller Program

Launching a reseller program opens new avenues for business growth, allowing you to partner with individuals and companies eager to market your products. We specialize in the setup and ongoing management of reseller programs, ensuring a structured approach that benefits both you and your partners.

With our support, your reseller program will not only reach a broader audience but also operate efficiently, fostering profitable partnerships and expanding your customer base.


Databases

Set Up and Manage Databases

Databases are crucial for small businesses to efficiently manage various operational tasks like task tracking, document storage, and financial planning. However, the complexity of designing a custom database that meets your specific needs can be overwhelming without the right expertise.

Our services include the planning, selection, and design of your ideal database solution, covering everything from basic setup to advanced query formulation and reporting routines. This means you can focus on growing your business, assured that your data management is in capable hands.

Develop, Set Up, and Maintain a Company Knowledge Base

A well-organized company knowledge base is invaluable, whether you're streamlining customer support with FAQs and product information or fostering internal collaboration with technical documentation and best practices. Establishing this central repository can transform how information is shared and accessed within your business.

Let us guide you in creating a comprehensive knowledge base tailored to your business's needs, enhancing both customer satisfaction and team efficiency. Our expertise ensures that your knowledge base is a dynamic resource, empowering your team and delighting your customers.

Create and Manage Custom Web Forms

Customized online forms and surveys play a critical role in understanding customer preferences, conducting market research, and enhancing employee engagement. However, crafting forms that effectively gather and analyze data can be challenging without the right tools and knowledge.

Our service specializes in developing tailor-made online forms and surveys for your business needs, ensuring a seamless experience for users and providing you with valuable insights. Trust us to enhance your data collection process, freeing you to focus on leveraging those insights for your business's growth.


eLearning

e-Learning Systems

Offering instructional material online, ranging from teaching aids, tutorials, to comprehensive lectures, presents unique challenges. Navigating these e-learning platforms, whether you're starting with a commercial solution like Blackboard or implementing an open-source system like Moodle, requires thorough technical knowledge and expertise.

Our team specializes in assisting educational providers with setting up and managing their e-learning systems, ensuring that the technical side of online instruction is seamless and effective. Let us handle the technological intricacies, so you can concentrate on delivering quality educational content.

Online Instructional Content

Managing online instructional content is crucial for the success of any educational program. From online courses to training programs, and educational materials to instructional videos, we provide comprehensive support to enhance and streamline your content management process.

Let us take care of integrating and optimizing your educational content across various platforms, enabling you to devote your time to content creation and instructional excellence. Our expertise ensures your educational offerings are accessible, engaging, and effectively managed.

Set Up and Maintain Moodle System

Moodle, a leading open-source Learning Management System (LMS), is pivotal in creating and managing online courses and instructional content. Its comprehensive set of features supports interactive online learning through multimedia elements, discussion forums, quizzes, and assignments, making it an ideal platform for education and corporate training.

Our services include end-to-end assistance with your Moodle system—from initial setup and configuration to content creation and integration. We ensure your Moodle platform is fully optimized for your educational objectives, allowing educators to focus on delivering impactful and interactive online learning experiences.

How you benefit

Start selling online quickly with our e-commerce system management.

Engage your audience with seamlessly executed online events.

Build a loyal community around your brand with a fully managed forum.

Maximize profits with optimized affiliate and reseller programs.

Unlock your data's potential with expert database management.

Streamline knowledge sharing with a centralized company knowledge base.

Customize your data collection with expertly crafted web forms.

Train your team effectively with managed e-Learning systems.

Deliver quality educational content through a well-maintained Moodle system.

Navigate common IT challenges effortlessly with our concierge IT services tailored for entrepreneurs, startups, and small businesses. Dive into the digital age with ease, managing e-commerce platforms like Shopify, WooCommerce, or Magento and harnessing powerful CRM systems such as Salesforce or HubSpot. Our services offer expert database management and ensure your online systems — from e-commerce system management to managed e-Learning systems like Moodle — are optimized for success.

Enhance customer engagement and streamline operations with comprehensive CRM services, online scheduling system management using tools like Acuity or Calendly, and managed forum for community building. From setting up online events and webinars to facilitating affiliate and reseller programs, our concierge service ensures your business leverages the full potential of modern IT solutions. Embrace the future with a custom database, online forms, and online instructional content that propel your business forward, all while avoiding skill fade and maximizing search engine visibility and ranking through SEO-optimized product listings. Let us manage your technical operations, so you can focus on growth.

How we've helped our clients

  • Problem

    Our client operates an e-commerce platform selling a vast array of products with closely similar names, such as different types of user licenses for specialized software. Managing this nuanced product lineup manually posed significant risks of error and inefficiency due to the slight variations in product titles.

    Solution

    To streamline their online product management, we devised a solution that leverages automation for efficiency and accuracy. By aggregating their complete product lineup into a single XML file, we enabled an automated import process for the shopping system. This innovation drastically reduces the time required for product updates, facilitates simultaneous price adjustments in multiple currencies, and supports multilingual updates to product titles and descriptions. The result is a significantly more manageable and error-free process for maintaining their expansive product range in the e-commerce platform.

  • Problem

    A client engaged in online sales frequently interacts with professional third-party resellers, especially those servicing public organizations. This clientele necessitates a structured approach to manage reseller inquiries and transactions efficiently.

    Solution

    We implemented an infrastructure tailored for reseller management, encompassing the entire spectrum from initial application processes to facilitating sales via the online shop. This system includes specialized discounts, robust monitoring, and dedicated communication channels for resellers. Our comprehensive solution empowers our client to handle reseller interactions seamlessly, enhancing their ability to serve this important segment of their business effectively.

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