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We answer the most common questions about how our 360° concierge IT service works, and how it helps you to avoid frustration while saving you money.
For example:
Our clients are typically smaller companies but also solo founders and professional practitioners (for example, law, taxes/financial, health/mental health, training/instruction). We act as our clients' staff "away from the office." Just like smaller and new companies often chose to rely on virtual office spaces, bility.com serves as the extension of your staff for all things digital when you need us. We are here at your call.
With our affordable, all-inclusive and efficient IT outsourcing options, bility.com's managed IT services encompass competent tech support for all systems of your daily IT life--from web to data to the handling of business platforms. We are not "consultants;" we get our hands dirty by actually handling the nitty-gritty of your existing business systems, documents, data and other digital structures and data. We serve as proactive partners and collaborators in your business development--nbot on an abstract level, but by workng alongside you and you team. This empowers you to utilize technologies more efficiently to meet your business objectives, while maintaining predictable and reasonable IT expenditures. .
bility.com offers a wide array of services that cater to the highly diverse needs of smaller businesses and solopreneurs:
In short, bility.com offers smaller businesses and solopreneurs an extremely viable one-stop solution for all their digital and technical needs, helping them manage and grow their digital presence effectively.
We offer PREPAID and SUBSCRIPTION plans. Once payment is received, you are eligible for any services listed on our website or otherwise agreed upon.
This model gives you unprecedented freedom and flexibility: Simply call or write and let us know what you need done. We will perform the work within the timeframe stated in your plan. With a prepaid plan, any unused time will carry over until the stated expiration date. With a subscription plan, unused time carries over until the next billing, but does not accumulate over time.
It's simple! You can send us your work requests in various ways, whichever suits you best: Log into our (Service Center), give us us a call, send us an email, or simply text us. We'll then get our technicians on it as soon as possible and work towards resolving it quickly, while keeping in touch with you every step of the way.
Yes. We work under a generic retainer model that makes it possible for us to offer a singularly simple and highly affordable pricing model even for advanced technical services.
As you probably know, hourly rates for IT services average between $100 and $250. We can offer much lower rates because we strive for low overhead, because we highly diversify our services, and, above all, because we believe that everyone should be able to afford good IT all-around service.
Yes, we do. And, in fact, the vast majority of services we perform is not even explicitly listed--there are so many individual facets to most tasks that it would be impossible to list everything.
We strive to solve as many problems for our clients as we can. Our specialty is to free you of as many of the annoying tasks that tend to take surprisingly large amounts of time.
In general, there are no tasks too small. But since each task tends to beget more, previously unconsidered new tasks, and since all these small tasks rapidly add up, we have adopted a straightforward retainer model that lets you book blocks of service time in advance. So whenever something comes up, simply open a service ticket with us and we will try to take care of it for you right away, even if it is not specifically listed.
We only work remotely. That means that we can tackle any task that can be resolved via internet (including the use of Remote Desktop or similar forms of remote access). But most issues related to local hardware and software do not fall under this category.
As soon as your payment is received, we will immediately credit the paid-for service time to your customer account. From then on, simply contact us via our service portal, by email, contact form, phone, or text message whenever you need support.
You will be able to see this and other information in our new client portal (coming soon). Until then, we will mail the information to you.
Hiring concierge IT services allows individuals, small businesses and solopreneurs to optimize their digital landscape, manage their budget effectively, and save time. This enables them to focus on growth and innovation rather than on the nitty-gritty of their various IT systems.
IT services from website creation, systems management, data handling, to multimedia editing, under one roof. This eliminates the need to hire multiple service providers, ensuring a coordinated, efficient approach to IT tasks.
With our unique flat-fee model, cost-effective offers predictability in IT expenses, which is crucial for small businesses and solopreneurs operating on tight budgets. The all-inclusive nature of our service means there are no surprise costs, making budget management more straightforward.
As outsourcing IT tasks handles all your tech-related tasks, you save significant time and resources, which can be better utilized in focusing on core business functions like product development, sales, and customer service.
IT experts bring in-depth knowledge in a wide variety of tech areas. Small businesses and solopreneurs, who often lack specialized in-house IT expertise, benefit directly from this special skill pool.
Scalable IT solutions offer the flexibility to scale up or down based on the business's changing needs. This scalability is ideal for small businesses and solopreneurs, whose requirements can change rapidly.
In short, hiring a concierge IT service allows individuals, small businesses and solopreneurs to optimize their digital landscape, manage their budget effectively, and save time. This enables you to focus on growth and innovation rather than on the nitty-gritty of your various IT systems.
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At bility.com, our mission is to provide comprehensive IT services tailored for small businesses. We understand the challenges you face, which is why our concierge IT services are designed to be both affordable and scalable, ensuring you get exactly what you need without straining your budget. Through our 360° concierge IT service, we handle all your IT needs, allowing you to focus on growing your business.
In our Frequently Asked Questions section, you'll find insights on how outsourcing IT tasks to our team of IT experts not only saves you time and money but also provides your business with cost-effective, scalable IT solutions. Whether you're exploring the benefits of concierge IT services for the first time or looking to expand your existing IT capabilities, our FAQ page is designed to answer all your queries and demonstrate the value we bring to your business operations.
Explore how our tailored assistance can become an integral part of your team, simplifying your IT need